NSTEM Merchandise Returns & Refund Policy:
You may return non-customized items that are in new condition and in their original packaging within 14 days of receipt for a prompt exchange or a full refund. We will refund the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) or was damaged during shipment.
For products that have customized configurations, inscriptions, or designs, returns or exchanges are not permitted unless (1) the products are damaged or defective upon arrival, or (2) there is an error in the configuration, inscription, or design due to a mistake by NSTEM. In such cases, NSTEM will provide a full refund or replacement provided you Contact Us in advance with your order number and details about the product you would like to return.
NSTEM advises you to obtain tracking and insurance on all returns. NSTEM is not responsible for returned items lost or damaged in transit.
You should expect to receive your refund within two weeks of our receipt of your return.
All NSTEM merchandise on this site is custom made and orders are generally shipped within two weeks depending on inventory. Delivery times may vary during holiday seasons. You will be charged for shipping.
When you place an order, the website will estimate shipping costs based on the availability of your items and your ship to address. Please also note that the shipping rates for many items we sell are weight-based.
Please contact us with questions